Privacy Policy

Who we are

Our website address is: https://school.commeunefrancaise.com.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.

We use an automated spam detection service (Akismet) to analyze comments submitted on the website. This may include the commenter’s IP address, browser user agent, referrer, site URL, name, email address, and the content of the comment.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to check whether you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture may be visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS), as visitors to the website can download and extract location data from images published on the site.

Cookies

If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for one year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be stored in your browser. This cookie includes no personal data and simply indicates the post ID of the article you have just edited. It expires after one day.

We also use cookies to keep track of cart contents while you browse our store.

Embedded content from other websites

Articles on this site may include embedded content, such as videos, images, articles, and other materials. Embedded content from other websites behaves in the same way as if the visitor had visited the other website directly.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.

Forms

When you submit a form on our website, we collect the information you provide in that form, such as your name, email address, phone number, and message content. We use this information to respond to your enquiry, provide support, or process your request. Form submissions may be stored in the website database and/or sent by email to the site administrators. We retain form submissions for as long as necessary to handle the request and for related administrative purposes. We do not use information submitted through forms for marketing purposes unless you have explicitly agreed to this.

Store and orders

What we collect and store

While you visit our site, we may track:

• products you have viewed, so that we can, for example, show you products you have recently viewed;

• location, IP address, and browser type, for purposes such as estimating taxes and shipping;

• shipping address, so that we can estimate shipping before you place an order and send your order to you.

When you purchase from us, we ask you to provide information including your name, billing address, shipping address, email address, phone number, payment details, and optional account information such as username and password. We use this information for purposes such as:

• sending you information about your account and order;

• responding to your requests, including refunds and complaints;

• processing payments and preventing fraud;

• setting up your account for our store;

• complying with legal obligations, such as tax and accounting requirements;

• improving our store offerings;

• sending you marketing messages, where you have agreed to receive them.

If you create an account, we will store your name, address, email address, and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need it for the purposes for which we collect and use it, and we are not legally required to continue keeping it. This includes your name, email address, and billing and shipping addresses.

We may also store comments or reviews if you choose to leave them.

Who on our team has access to order data

Members of our team have access to the information you provide to us. For example, Administrators and Shop Managers can access:

• order information, such as what was purchased, when it was purchased, and where it should be sent;

• customer information, such as your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds, and support you.

Subscriptions

If you purchase a subscription product, we may store your name, billing address, shipping address, email address, phone number, and payment-related information for the purpose of processing recurring payments and managing your subscription.

What personal information is shared with external payment providers depends on which payment gateway is used to process subscription renewals.

Courses and learning data

If you purchase or enroll in a course through our website, we may collect and store your email address, account information, course enrollment details, course progress, completion status, quiz results, assignments, and essay submissions, where applicable.

We use this information to:

• provide access to courses and learning materials;

• create and manage your learning account;

• track course progress and completion;

• administer quizzes, assignments, and related learning activities;

• send information related to your account, orders, and courses.

If you register for a free account, we will store your email address.

We store learning-related information for as long as your account exists.

Who on our team has access to learning data

Members of our team may have access to the information you provide to us. For example, Administrators and Group Leaders may access order information, enrolled courses, course progress, usernames, and email addresses.

Any additional information added to your WordPress user profile may also be visible to the site administrator(s).

Testimonials

If you submit a testimonial through our website, we may collect and store information such as your full name, email address, photo, company name, and website, depending on the fields included in the testimonial form.

By submitting a testimonial, you may also allow us to:

• send a confirmation email to let you know your testimonial was received and approved;

• send important account, product, or service information;

• set up and administer your account, provide customer or technical support, and verify your identity.

Analytics and telemetry

This website may collect telemetry data to track feature and configuration usage. This data is processed in such a way that visitors cannot be identified, and no personally identifiable data or user-generated content is shared through this telemetry.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

We share information with third parties who help us provide our store, courses, subscriptions, and website services to you. This may include payment processors, anti-spam providers, and other technical service providers.

Email logs

When you use this website, certain actions may trigger the sending of emails. These emails may contain personal data associated with your email address, depending on the action performed. Information about such emails may be stored in email logs and may be accessible to the site administrators for technical, administrative, and troubleshooting purposes.

Payments and service providers

We accept payments through payment providers such as Stripe and PayPal. When processing payments, some of your data will be passed to the selected payment provider, including information required to process or support the payment, such as the purchase total, billing information, and other relevant transaction details.

If you purchase a subscription, payment-related data may also be used to process recurring payments through the relevant payment gateway.

Comments submitted on the website may be checked through automated spam detection services such as Akismet.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve follow-up comments automatically instead of holding them in a moderation queue.

For users who register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time, except that they cannot change their username. Website administrators can also see and edit that information.

Order data is stored for as long as necessary for tax, accounting, and administrative purposes.

Learning-related data is stored for as long as your account exists.

Email logs may be stored for administrative and technical purposes for as long as reasonably necessary.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include data we are required to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Data related to payments may be processed by external payment providers such as Stripe and PayPal.

Depending on the services used to operate the website, some data may be processed by third-party providers outside your country of residence.